The Legal Notice published on this website identifies the holder as provided in the Law Society Services Information and Electronic Commerce, Art. 10. It contains information on the policy of protection of personal data.

The courses and products offered on this page are for consumption, so the purchase agreement is concluded when the client issues express confirmation of the order. For this reason, IRFI LONE SORENSEN, S.L. recommends reading the full Legal Notice and these general conditions of purchase before accepting the order.

This contract is concluded in the legal framework established for Electronic Commerce by Law 34/2002 on Information Society and Electronic Commerce, taking into account the Law 7/1996 of 15 January trade management retail, Law 7/1998 of 13 April, on general conditions of contract, the Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the defense of consumers and users and the Law 3/2014 of 27 March.

The conditions of employment are as follows:

1. CHARACTERISTICS OF THE PRODUCTS

1.1. The characteristics of the courses and products offered on this site are displayed next to the visual identification of these. You may request more information at the web addresses in http://www.internationalreflexology.com/, where more details about the courses or products can be found.

2. INFORMATION AND PRICES

2.1. Read the descriptions of the products before buying them. Pictures shown may differ slightly from the final product. If you have any questions, please get in touch with us before purchasing.

2.2. The price of each product will be clearly indicated on the website. The cost and terms of products offered will vary, but in any case, the price and the conditions that existed when the customer placed the order will remain.

2.3. We reserve the right to charge for orders from the time the order is placed.

2.4. The sale prices listed in our Online Store include shipping costs.

2.5. The shipping service costs are not indicated in the price of products. Shipping costs are borne by the customer and added to the total amount of the selected products. You will be notified of such costs before confirming the order and completing the purchase process.

2.6. We reserve the right to change our prices at any time unilaterally. However, we are committed to applying the current rates listed on the site at the time the customer places the order.

3. TO ORDER

3.1. To place an order, the customer must be at least 18 years old.

3.2. The customers must select the items that interest them, reporting the number of units and clicking on the ''add to cart'' button to add the item/s to the shopping cart.

At any time, you can view the contents of your shopping cart, including the selected items, their prices, and taxes.

Shipping charges will be displayed at the end of the order. From this same window, before sending the order, you can correct, change or cancel the selected items.

When you have finished selecting your items, click the "Checkout" button.

Every customer must fill out the personal data form available in our Online Store (24h/day, every day) after accessing our website by clicking the ''Order'' button.

If you are a registered user, you will have to report your credentials (e-mail and password), otherwise, you must register and provide your email and personal data, and accept the Legal Notice and Terms of purchase.

As a final step, you must choose your payment method, and you will be redirected to the payment gateway.

3.3. When ordering, we will send an order number by email.

3.4. By placing your order, you are making us an offer to purchase the products selected in accordance with the Conditions of Purchase. We may, at our discretion, accept or reject the order.

3.5. If we accept your order, we will notify our acceptor through an order confirmation. We will deliver your order confirmation to the email address you provided in your personal data. If we cannot accept your order, we will attempt to contact you by email or phone.

3.6. Although we will make every effort to supply the products listed in your order confirmation, there may be times when we are unable to provide such products due, for example, to the fact that such products are not in stock. In these cases, we will contact you to inform you and suggest alternative products you may wish to purchase. If you do not accept our suggestions, we will cancel your order for the products we cannot supply and refund the amount you paid for them. The refund will only happen if we are unable to provide the requested products to the customer. Occasionally, the prices of products on our online retailers may be entered incorrectly and appear as a lower price. When this happens, and if we have confirmed your order, we will contact you immediately to issue a new order confirmation with the correct cost. If the corresponding price is much higher, the customer may cancel their order and receive a refund for any amount already paid.

If the company is unable to provide one or more products to a customer and the customer does not respond when contacted, the company reserves the right to cancel the affected products and send only the remaining part of the order. If you receive the order and disagree, the Return Policies withdrawal paragraph shall apply.

3.7. Once the order is placed, it will be filed by IRFI LONE SORENSEN, S.L. via the Internet until delivery has been made.

3.8. The orders can be made in Spanish, English, Japanese, and Danish.

4. PAYMENT

4.1 The payment of the price of the products will be made by any of the two methods of payment indicated below:

- Payment by credit or debit card:

If you choose to pay by card, the customer's request cannot be processed until your bank authorizes payment. Online credit card payments are made through the Secure Socket Layer (SSL) security protocol, which encrypts your bank details as they are transmitted over the Internet. For security reasons, IRFI LONE SORENSEN, S.L. verifies all credit card orders. We accept American Express and Maestro cards, as well as any Visa or MasterCard registered in the secure payment system Verified by Visa. In addition, for any order whose amount exceeds the scale set by IRFI LONE SORENSEN, S.L., the customer will be asked to send a copy of their ID and proof of address through fax or email.

4.2. If our security department suspects of any anomaly or fraud, IRFI LONE SORENSEN, S.L. reserves the right to cancel a transaction for security reasons.

4.3. IRFI LONE SORENSEN, S.L. is working together with Banc SANTANDER to ensure maximum payment security. When you see the symbol of Banc SANTANDER, you may consider that your transaction is 100% protected.

4.4. If the purchase is made by a final consumer or company, an invoice will be delivered. In both cases, a a breakdown of order will be presented together with the relevant Tax Value added (if applicable) and shipping costs information.

5. RIGHT OF CANCELLATION OF PRODUCTS

5.1 In accordance with the provisions of Art. Under Article 71 of Royal Decree 1/2007, of the General Law for the Defense of Consumers and Users, the buyer can return a product within the following 14 calendar days from receipt, provided it is in the same condition in which it was delivered.

If this is so, the seller will return the amount paid by the buyer without retention costs within a maximum period of 14 calendar days from the date on which the buyer is informed of the decision to withdraw.

No revocations of orders or returns of goods after the indicated deadlines will be accepted.

5.2. The consumer must inform us that they want to return a product because of nonconformity or misplacement through email. In this way, we will organize the return most appropriately. If the problem with such a product is not under warranty, the buyer will pay any additional expenses incurred for the return.

5.3. If the order arrives with any anomaly, it must be reported immediately after reception. Contact our customer service and they will inform you what to do in order to replace a product.

5.4. To make a correct return of products, you will need to follow these guidelines:

• Products must be returned in their original box and packaging.
• The products may not have been used, so their value will be shorter or damaged.
• The products must be accompanied by a delivery note with the return reason manually written for proper management and a quick return.

5.5. On arrival at our store, the state of the products will be assessed. If you do not comply with the standards set for returns and their status is not correct, we reserve the right to pay a lower amount for the damaged product/s.

5.8. After the assessment of the product/s, we will proceed to refund the amount through the same channel that the payment was made for, or we will contact you for the replacement of the affected product/s.

5.9. No revocation of orders nor product returns will be accepted after the deadlines indicated above.

5.10. The right of cancellation when it comes to physical courses is as follows: Physical courses can be cancelled up to 21 days before the course date, after which the agreement is binding. Only in the case of documented illness will the amount be refunded up to the course date.

6. DELIVERY AND AVAILABILITY

6.1. The customers will receive their order at the address that has been indicated on their personal data form.

6.2. At the end of any order, the price of the shipping costs will be clearly indicated. In the event of a return, the shipping costs will be borne by the customer (Art. 44 of the Law of the Retail Trade).

6.3. The product will be delivered within the next 30 days after your bank has accepted the payment. If there is another time limit for a specific product or order, it will be specified in each product's file. When ordering more than one product, the delivery date for each product will indicate a longer term. If we do not have enough stock to fulfill your order, we will contact you immediately and do our best to arrange a new delivery as soon as possible. Suppose the product is discontinued or removed from our catalogue. In that case, we will contact you to find another product with similar characteristics, and if that is not possible, the amount of the out-of-stock product will be reimbursed. If an order has not been delivered within the latest 30 days under the delivery terms, the customer is entitled to request reimbursement for the undelivered products.

6.4. The order will not be delivered before it is verified that the practical realization of the payment has been executed correctly.

6.5. When referring to hours and days, we understand this as hours and working days, which excludes Saturdays, Sundays, and holidays. If, for any reason attributable to IRFI LONE SORENSEN, S.L., this period is exceeded, we will notify the client of the incident and propose alternative solutions.

6.6. Customer agrees that he or another designated person is at the indicated address to receive the package. If nobody is there the first time, the carrier will keep insisting. If the order cannot be delivered, the package will be returned to us, with the customer's payment refunded, excluding shipping and return charges, which the customer shall bear.

6.7. It should be noted that orders will be shipped within the limits of available stock. If any item is out of stock, we promise to email the customer as soon as possible (from the date the order was placed) to explain how long it may take to send the product (s). If you are not interested in waiting, you can request a refund for any amounts paid for that product (s).

7. TRANSPORT

7.1. Merchandise shipments are made daily, Monday through Friday, and we always agree on the address with the customer. In the case of transport damage, the customer must note it on the delivery note when returning the product. Claims for damage caused by transportation after 24 hours from receipt will not be accepted. Upon the return of the product (s) to our headquarters, the customer will receive the corresponding bill.

8. OBLIGATIONS IRFI LONE SORENSEN, S.L.Y CUSTOMER

8.1. IRFI LONE SORENSEN, S.L. undertakes to make available to the customer all necessary information concerning the products offered as well as the orders placed. IRFI LONE SORENSEN, S.L. is not responsible for the non-execution of these conditions due to a significant force, a customer's mistake, or an unpredictable event caused by a third party.

8.2. The customer undertakes to fill out order forms and fields according to the instructions. The customer also agrees to pay the product price, including taxes and shipping costs.

8.3. Remember that it is advisable to keep a copy of the data contained in the products purchased. IRFI LONE SORENSEN, S.L. is not responsible for any loss of data, files, or, in general, any damages resulting from the customer's failure to back up.

8.4. IRFI LONE SORENSEN, S.L. is not responsible for the consequences that may result from improper use of products sold in the shop.

9. QUESTIONS OR COMPLAINTS

9.1. You may direct questions, complaints or inquiries about tracking to:

Company: LONE SORENSEN IRFI, S.L. (Customer Support)
Address: C / Amistat 17-19 - 08005 Barcelona (Poble Nou)
Phone: 93.265.57.00
Email: linemariajohnsen@gmail.com